Instructions & Warranty (select your language and product)
Before sending your Zippo Candle lighter for repair, check the instructions and warranty information by clicking above. If your candle lighter still does not function properly and is within the warranty period, please follow the repair steps below.
*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
*When sending a candle lighter for repair, it will be replaced with a standard model (color may vary) similar in style.
We cannot track or prevent damage to multiple items sent for repair. Please send only one Zippo candle lighter per package.
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein, Germany