We don't make that promise lightly. We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a windproof lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come - we guarantee it!
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Check the Windproof lighter instructions on routine maintenance (wick, flint, and lighter fluid.) If you find your Zippo lighter still does not function properly, please follow the repair steps.
*Note lighter inside units are not repaired. Normal repair procedure is to replace the original inside unit with a brand new inside unit. The original will not be returned unless stated on the repair form.
We cannot track or prevent damage to multiple items sent for repair. Please send one (1) Classic Windproof Lighter per package.
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein, Germany