Repairs OUL


Before sending your OUL®, please review the following:

Instructions & Warranty (select your language and product)
Before sending your Zippo Outdoor Utility lighter for repair, check the instructions and warranty information. If your Zippo OUL® still does not function properly and is within the warranty period, please follow the repair steps below.

*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
*When sending a Utility lighter for repair, it will be replaced with a standard model (color may vary) similar in style.

1. Prepare OUL® To Ship

Due to postal and other shipping regulations, the Zippo OUL® must be shipped via ground service.

2. Packing OUL® Lighter

We cannot track or prevent damage to multiple items sent for repair. Please send only one (1) Zippo OUL® lighter per package.

  • Include a copy of your sales receipt as proof of purchase with your Outdoor Utility lighter. 

3. Sending OUL® Lighter

Customers living in Europe:

Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

Zippo European Repair Clinic

Groendahlscher Weg 87

D-46446 Emmerich am Rhein, Germany

For Customers in all other countries:

Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.