FREE shipping on all orders over 75€!

Cancellation Instructions

Right to Cancel

You have the right to cancel this order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Zippo GmbH, Groendahlscher Weg 87, 46446 Emmerich, Germany, Phone: +49 (0)2822 7134 100, Fax: +49 (0)2822 600 650) or complete the contact form of your decision to cancel this order by a clear statement (e.g. a letter sent by post or email). You may use the model cancellation format**  below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.


Effects of Cancellation

If you cancel this order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Yusen Logistics Deutschland GmbH Halle M Marseiller Str. 14-16, 47229 Duisburg, Germany), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the order to us. The deadline is met if you send back the goods 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following order:

 * Orders for the supply of goods that are made to the consumer’s specifications or are clearly personalised.


**Model Cancellation Form

If you want to cancel the order, please mail to the address below or send an email to or use the contact form and include the following information:  

Zippo GmbH, Groendahlscher Weg 87, 46446 Emmerich, Germany

— I / We(*) hereby give notice that I /We(*) cancel my/our (*) order for the following goods (*)/for the supply of the following service(*)

— Ordered on (*) / received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

(*) Delete as appropriate