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It works or we fix it free.™

 Warranty: 2 years


Note: Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair.
Note: Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.

1. Prepare Zippo Arc Insert To Ship
    • Our Zippo inserts have 2 years warranty
    • Remove the insert from the Zippo lighter case. 
    2.  Packing Zippo Arc Insert
      • Pack the Zippo lighter in a padded envelope or small package.
      3. Sending Zippo Arc Insert

      Customers living in Ireland:

      Send your package to the Zippo European Repair Clinic insured and via a trackable method to:

      Zippo European Repair Clinic

      Groendahlscher Weg 87

      46446 Emmerich am Rhein


      Repaired Zippo products will be returned free of charge via a parcel service.

      If you have any questions, please contact us:
      Phone: +49 (0)2822/7134-100
      Contact form