It works or we fix it free.™
Before sending in your product, review product instructions and how to videos in the product care tab on the left.
Please do not attempt to perform repairs yourself as it could damage the Zippo product beyond repair. Repairs take approximately 6-8 weeks, once repaired your Zippo product will be sent back to you.1. Prepare Zippo Lighter To Ship
- Remove the insert from the Zippo lighter case*.
- Allow all lighter fluid to evaporate for two days.
- Replace inside unit in lighter case.
*IMPORTANT: Please ONLY send the insert, if it needs repairing. If not, please DO NOT send the insert and only send in the lighter case for repair. Note lighter inside units are not repaired. Normal repair procedure is to replace the original inside unit with a brand new inside unit. The original will not be returned unless stated on the repair form.
2. Packing Zippo Lighter
- Pack the Zippo lighter in a padded envelope or small package.
Customers living in Ireland:
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
Groendahlscher Weg 87
46446 Emmerich am Rhein
GermanyRepaired Zippo products will be returned free of charge via a parcel service.
If you have any questions, please contact us:
Phone: +49 (0)2822/7134-100